Lifetime Warranty

Thank you for purchasing a Mizu container.  It’s extremely durable and a great choice for your health and the environment.

Mizu backs all our containers with a lifetime warranty against manufacturer’s defects.  Scratches and dents from dropping or normal use that do not affect the use or safety of the bottle do not qualify for this warranty.  Please note that the paint and graphics on your bottle can be chipped and scratched from normal abrasion and impacts, this is not a defect.  Our one-year warranty for the paint and graphics covers only peeling and flaking .


For best results, FILL with preferred beverage, go have FUN, DRINK – REPEAT until fully stoked (or tired).

CARE INSTRUCTIONS: Mizu containers are dishwasher safe (top shelf only), but washing by hand with warm water and a bottlebrush is recommended.  Please be aware some dishwashers can remove the paint/graphics from bottles, so if you want to extend the life of the paint/graphic, please wash by hand.

WARNINGS: Do not freeze your Mizu container
Use caution when filling with hot liquids
Do not put your Mizu container in the microwave.
Do not run over your Mizu bottle with a steamroller.

Warranty only applies to products purchased from authorized Mizu dealers or our web store.

Returns & Exchange Policy

If you purchased or received a product directly from and would like to return or exchange it within 30 days, we can issue you a refund or web-store credit for exchange. Returned goods must be in perfect, unused condition and must be made within 30 days of purchase. After 30 days, we will not accept returns for any reason other than manufacturer defect.

If you purchased your product from a retail store or a website other than, please go directly to the original place of purchase.

If You Received the Wrong Product

If you received the wrong product in your shipment, or are missing something from your order, please contact us direct at To expedite a resolution, please indicate your web order number (it’s a ten digit number on the invoice you received with your order), as well as the item that was shipped in error or was missing from your order. We will process a replacement shipment and provide return instructions if applicable as soon as possible.

Returns & Exchanges Procedure</p>

To process a return or exchange, please email us at If the reason for return or exchange is a warranty issue, we will need you to include a photo that clearly shows the problem. Returns take approximately 7-10 business days to process and do require a Return Authorization Form (if applicable). Return Authorization Forms are issued by email after we receive a request for exchange/return.

All warranty claims must be submitted to and include a photo of the defective product and the original retail receipt. The Lifetime Warranty is valid only to the original purchaser.

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When you sign up to become a partner with Mizu, we enable you to download bottle and cup templates for customization, order forms and ability to talk to us directly about partnership capabilities. Once you have submitted your request, we will send you an email confirmation with your registration approval.

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Kazu Kokubo
Kazu Kokubo
The 23-year-old is best known stateside for his second halfpipe win, in a row, at the US Open in 2011. And, oh yeah, causing an absolute shit-storm by “dressing like a snowboarder” during the 2010 Winter Olympics. It’s old news now, but it knocked Kazu’s notoriety up a level in Japan. Car Danchi’s Neil Hartmann explains how it played out over there: “Japanese people on the street were laughing at the way [the media] blew it out of proportion. It was probably tough for Kazu at the time, but in the end, he did a great thing for snowboarding here. For a few weeks everybody was talking about him and snowboarding and culture—taxi drivers, noodle cooks, even my 74-year-old neighbor asked me about Kazu. Although he didn’t get a medal, everyone came away stoked on his performance and proud of him.” It’s not just Japanese people who are “proud” of Kazu (who now lives in SoCal). His ridiculously stylish riding makes you proud to be a snowboarder. From his massive, expressive McTwists in contest situations to his balls-out spins in film parts, Kazu’s riding folds in some special dimension of joy that makes you smile when you see it: part beagle puppy, part beast. - TW/Snowboarding Pro Spotlight March 2012 written by Collin Whyte/Red Card
Kazu Kokubo Pro Bottle December 12th, 2012

Kazu has been a committed advocate of Mizu for many years, and continues to support our mission to help reduce the use of single-use plastic containers. We are proud to announce the release of his pro bottle - now available in stores and on our website. Thanks for your support Kazu!

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