Lifetime Warranty

Thank you for purchasing a Mizu container.  It’s extremely durable and a great choice for your health and the environment.

Mizu backs all our containers with a lifetime warranty against manufacturer’s defects.  Scratches and dents from dropping or normal use that do not affect the use or safety of the bottle do not qualify for this warranty.  Please note that the paint and graphics on your bottle can be chipped and scratched from normal abrasion and impacts, this is not a defect.  Our one-year warranty for the paint and graphics covers only peeling and flaking .

INSTRUCTIONS FOR USE:

For best results, FILL with preferred beverage, go have FUN, DRINK – REPEAT until fully stoked (or tired).

CARE INSTRUCTIONS: Mizu containers are dishwasher safe (top shelf only), but washing by hand with warm water and a bottlebrush is recommended.  Please be aware some dishwashers can remove the paint/graphics from bottles, so if you want to extend the life of the paint/graphic, please wash by hand.

WARNINGS: Do not freeze your Mizu container
Use caution when filling with hot liquids
Do not put your Mizu container in the microwave.
Do not run over your Mizu bottle with a steamroller.

Warranty only applies to products purchased from authorized Mizu dealers or our web store.


Returns & Exchange Policy

If you purchased or received a product directly from mizulife.com and would like to return or exchange it within 30 days, we can issue you a refund or web-store credit for exchange. Returned goods must be in perfect, unused condition and must be made within 30 days of purchase. After 30 days, we will not accept returns for any reason other than manufacturer defect.

If you purchased your product from a retail store or a website other than mizulife.com, please go directly to the original place of purchase.

If You Received the Wrong Product

If you received the wrong product in your shipment, or are missing something from your order, please contact us direct at sales@mizulife.com. To expedite a resolution, please indicate your web order number (it’s a ten digit number on the invoice you received with your order), as well as the item that was shipped in error or was missing from your order. We will process a replacement shipment and provide return instructions if applicable as soon as possible.

Returns & Exchanges Procedure</p>

To process a return or exchange, please email us at sales@mizulife.com. If the reason for return or exchange is a warranty issue, we will need you to include a photo that clearly shows the problem. Returns take approximately 7-10 business days to process and do require a Return Authorization Form (if applicable). Return Authorization Forms are issued by email after we receive a request for exchange/return.







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When you sign up to become a partner with Mizu, we enable you to download bottle and cup templates for customization, order forms and ability to talk to us directly about partnership capabilities. Once you have submitted your request, we will send you an email confirmation with your registration approval.


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In 1994, a young snowboarder named Jay Bateman was killed in a tragic, drug-related murder. Community members saw this event as a call to action: no longer could we sit by while kids grew up absorbing messages of consumption and competition. A group of local activists decided to create a program where young people could come together to laugh, dream, think, and explore the true meaning of community: The Service Board was born. Hard work paid off, and in January of 1995 we opened our doors to high-school students from across Seattle. In January of 2005, growing demand for tSB from students, parents, and schools led us to launch a second program based in the neighborhood of White Center, an area that is among the most culturally diverse in the region and has one of the highest per capita populations of young people. Due to budget constraints in 2011, tSB community made the decision to unite the South End and White Center programs. Although this was a difficult decision to make, we are excited about reconnecting the two communities during our programming while we plan for an expansion of programming in our future.