Lifetime Warranty

Thank you for purchasing a Mizu container.  It’s extremely durable and a great choice for your health and the environment.

Mizu backs all our containers with a lifetime warranty against manufacturer’s defects.  Scratches and dents from dropping or normal use that do not affect the use or safety of the bottle do not qualify for this warranty.  Please note that the paint and graphics on your bottle can be chipped and scratched from normal abrasion and impacts, this is not a defect.  Our one-year warranty for the paint and graphics covers only peeling and flaking .

INSTRUCTIONS FOR USE:

For best results, FILL with preferred beverage, go have FUN, DRINK – REPEAT until fully stoked (or tired).

CARE INSTRUCTIONS: Mizu containers are dishwasher safe (top shelf only), but washing by hand with warm water and a bottlebrush is recommended.  Please be aware some dishwashers can remove the paint/graphics from bottles, so if you want to extend the life of the paint/graphic, please wash by hand.

WARNINGS: Do not freeze your Mizu container
Use caution when filling with hot liquids
Do not put your Mizu container in the microwave.
Do not run over your Mizu bottle with a steamroller.

Warranty only applies to products purchased from authorized Mizu dealers or our web store.


Returns & Exchange Policy

If you purchased or received a product directly from mizulife.com and would like to return or exchange it within 30 days, we can issue you a refund or web-store credit for exchange. Returned goods must be in perfect, unused condition and must be made within 30 days of purchase. After 30 days, we will not accept returns for any reason other than manufacturer defect.

If you purchased your product from a retail store or a website other than mizulife.com, please go directly to the original place of purchase.

If You Received the Wrong Product

If you received the wrong product in your shipment, or are missing something from your order, please contact us direct at sales@mizulife.com. To expedite a resolution, please indicate your web order number (it’s a ten digit number on the invoice you received with your order), as well as the item that was shipped in error or was missing from your order. We will process a replacement shipment and provide return instructions if applicable as soon as possible.

Returns & Exchanges Procedure</p>

To process a return or exchange, please email us at sales@mizulife.com. If the reason for return or exchange is a warranty issue, we will need you to include a photo that clearly shows the problem. Returns take approximately 7-10 business days to process and do require a Return Authorization Form (if applicable). Return Authorization Forms are issued by email after we receive a request for exchange/return.







Submitting Request ...
BECOME A MIZU PARTNER
When you sign up to become a partner with Mizu, we enable you to download bottle and cup templates for customization, order forms and ability to talk to us directly about partnership capabilities. Once you have submitted your request, we will send you an email confirmation with your registration approval.


Updating Cart ...
You currently do not have any items in the shopping cart!


Verifying Account ...
Enter the e-mail address associated with your account and we will send you a new one.
FREE MIZU HAT
With Purchase Over $75 (us only)
WE LOVE WINTER
Jussi Oksanen, St Moritz | Switzerland
MIZU PARTY CUPS
Bring The Party With You
GET INSULATED
For The Holidays
MIZU CUSTOM
Check Out The Classic M8 And See Our Latest Custom Bottles.
FOLLOW OUR JOURNEY
Share Your Mizu Moment With #mizulife
YOU MUST HAVE AN APPROVED PARTNER ACCOUNT AND BE LOGGED IN TO VIEW THIS CONTENT
REGISTER TO CREATE A CUSTOM BOTTLE
In order to view the confidential Custom Bottle Program and Pricing section of this website, please fill out and submit the form below. Shortly after you register, you will receive a confirmation email approving your registration for a Custom Mizu Bottle.