Lifetime Warranty

Thank you for purchasing a Mizu container.  It’s extremely durable and a great choice for your health and the environment.

Mizu backs all our containers with a lifetime warranty against manufacturer’s defects.  Scratches and dents from dropping or normal use that do not affect the use or safety of the bottle do not qualify for this warranty.  Please note that the paint and graphics on your bottle can be chipped and scratched from normal abrasion and impacts, this is not a defect.  Our one-year warranty for the paint and graphics covers only peeling and flaking .

INSTRUCTIONS FOR USE:

For best results, FILL with preferred beverage, go have FUN, DRINK – REPEAT until fully stoked (or tired).

CARE INSTRUCTIONS: Mizu containers are dishwasher safe (top shelf only), but washing by hand with warm water and a bottlebrush is recommended.  Please be aware some dishwashers can remove the paint/graphics from bottles, so if you want to extend the life of the paint/graphic, please wash by hand.

WARNINGS: Do not freeze your Mizu container
Use caution when filling with hot liquids
Do not put your Mizu container in the microwave.
Do not run over your Mizu bottle with a steamroller.

Warranty only applies to products purchased from authorized Mizu dealers or our web store.


Returns & Exchange Policy

If you purchased or received a product directly from mizulife.com and would like to return or exchange it within 30 days, we can issue you a refund or web-store credit for exchange. Returned goods must be in perfect, unused condition and must be made within 30 days of purchase. After 30 days, we will not accept returns for any reason other than manufacturer defect.

If you purchased your product from a retail store or a website other than mizulife.com, please go directly to the original place of purchase.

If You Received the Wrong Product

If you received the wrong product in your shipment, or are missing something from your order, please contact us direct at sales@mizulife.com. To expedite a resolution, please indicate your web order number (it’s a ten digit number on the invoice you received with your order), as well as the item that was shipped in error or was missing from your order. We will process a replacement shipment and provide return instructions if applicable as soon as possible.

Returns & Exchanges Procedure</p>

To process a return or exchange, please email us at sales@mizulife.com. If the reason for return or exchange is a warranty issue, we will need you to include a photo that clearly shows the problem. Returns take approximately 7-10 business days to process and do require a Return Authorization Form (if applicable). Return Authorization Forms are issued by email after we receive a request for exchange/return.







Submitting Request ...
BECOME A MIZU PARTNER
When you sign up to become a partner with Mizu, we enable you to download bottle and cup templates for customization, order forms and ability to talk to us directly about partnership capabilities. Once you have submitted your request, we will send you an email confirmation with your registration approval.


Updating Cart ...
You currently do not have any items in the shopping cart!


Verifying Account ...
Enter the e-mail address associated with your account and we will send you a new one.
M8 Electric Galaxy M8 ELECTRIC GALAXY 800 ML / 27 OZ - GLOSSY BLACK W/ STARRY PRINT $26.95
(1) color available
M8 Electric Palms M8 ELECTRIC PALMS 800 ML / 27 OZ - GLOSSY GREY W/ BLACK PRINT $21.95
(1) color available
M8 Electric Logo M8 ELECTRIC LOGO 800 ML / 27 OZ - SOFT TOUCH BLACK W/ GREEN PRINT & CAP $21.95
(1) color available
M8 Electric Volt matte orange M8 ELECTRIC VOLT MATTE ORANGE 800 ML / 27 OZ - SOFT TOUCH ORANGE W/ BLACK PRINT $21.95
(1) color available
M12 Electric Volt matte white M12 ELECTRIC VOLT MATTE WHITE 1200 ML / 40 OZ - SOFT TOUCH WHITE W/ BLACK PRINT $29.95
(1) color available
V6 Electric Galaxy V6 ELECTRIC GALAXY 600 ML / 20 OZ - GLOSSY BLACK W/ GALAXY PRINT $44.95
(1) color available
V8 Electric Palms V8 ELECTRIC PALMS 800 ML / 27 OZ - GLOSSY GRAY W/ BLACK PRINT $45.95
(1) color available
M8 Electric Floral Print M8 ELECTRIC FLORAL PRINT 800 ML / 27 OZ - STAINLESS W/ FLORAL PRINT $21.95
(1) color available
M8 Electric Volt matte yellow M8 ELECTRIC VOLT MATTE YELLOW 800 ML / 27 OZ - SOFT TOUCH YELLOW W/ BLACK PRINT $21.95
(1) color available
M8 Electric Volt Matte White M8 ELECTRIC VOLT MATTE WHITE 800 ML / 27 OZ - SOFT TOUCH WHITE W/ BLACK PRINT $21.95
(1) color available
M8 Electric M8 ELECTRIC 800 ML / 27 OZ - GLOSSY BLACK W/ CAMO PRINT $21.95
(1) color available
Electric Bottle Jacket ELECTRIC BOTTLE JACKET FITS ALL M8 BOTTLES $8.95
(1) color available

Officially established in 2006, the SIMA Humanitarian Fund, raises money to support surf or boardsport related social and humanitarian non-profit organizations whose efforts are focused on improving the quality of life, health, and/or welfare of people.

To date, the SIMA Humanitarian Fund has raised over $1.6 million for Humanitarian causes.

As a 501(c)(3) charitable non-profit foundation, the SIMA Humanitarian Fund operates through a grant-making program. Tax-exempt humanitarian groups and organizations wishing to receive funding from the Humanitarian Fund must submit and have approved by the SIMA Humanitarian Fund Board of Directors a grant request form that details the group’s plans for the requested funds. Officially established in 2006, the SIMA Humanitarian Fund, raises money to support surf or boardsport related social and humanitarian non-profit organizations whose efforts are focused on improving the quality of life, health, and/or welfare of people.